Customer Service Employee Spotlight
Employee name and title: Hunter, Customer Service Lead
On a regular day, what are the tasks you are assigned? Each day is different than the last. Tasks in one given day are any of the following: Taking calls, online chats, and emails from customers and dealers. Most of these pertain to product information, arriving at creative solutions, product technical support, creating warranty claims, working with warranty items, providing status updates on orders, placing orders for both consumers and dealers, as well as providing guidance on products/hunting set ups. Our team also have added individual tasks; for me specifically, monitoring MAP (minimum advertised pricing) for dealers- addressing any pricing concerns that may come up. I also track the call and chat metrics for reporting and map out brand inboxes for each customer service representative.
Since being a part of the FeraDyne team, how have you adjusted to the environment? Has it been a positive experience? Going from an in-person job to a remote position was the biggest change. Having to interact with all employees and customers over emails, Teams, and calls was also an adjustment. However, the team here has been extremely easy to work with. Everyone, no matter the department, is always there to help and answer any questions to help you get to the answers you are looking for. It has been an extremely positive experience.
What is your educational background look like? I graduated High School from a small town and went onto the University of Wisconsin- Milwaukee for my undergraduate degree. Graduated in 2019 with a bachelor’s degree in marketing and an entrepreneurship certificate.